REDIVIVIS PORTAL

RMA Process

Submit an RMA from Portal with order/invoice reference, asset tag or serial number, problem description and photo/video where available.

1. Redivivis reviews the claim.
2. If valid for return, Redivivis confirms return/pickup route.
3. Returned goods are physically inspected.
4. Final decision: repair, replace, refund, reject or close.

Back to Portal documents