RMA Process

If something is wrong with your order, here is exactly how to raise it. The process is simple and tracked end to end.

Step 1 — File a claim

Open the portal and file a warranty or return claim. Include your order / invoice reference, the device serial or asset tag where available, a clear description of the fault, and photos if relevant.

Step 2 — We review

We review your claim and respond with an RMA reference. We respond as quickly as we can; the RMA reference is your tracking handle for the rest of the process.

Step 3 — Return and inspect

Bring or send the unit to us with the RMA reference attached. We inspect the unit against the reported fault.

Step 4 — Remedy

Where a valid fault is confirmed, our remedy is, at our option, repair, replacement, credit or refund, limited to the unit price of the affected unit.

Timeframes

Report any dead-on-arrival fault within 7 days of delivery. Functional warranty claims must fall within your confirmed warranty period (see warranty terms).

What is not eligible

• As-is, clearance and trade lots, except for a model or quantity mismatch against the specification.
• Items outside their confirmed warranty period.
• Damage and wear excluded under the warranty terms (liquid, physical, tampering, consumables, disclosed faults).